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3L Communications,
Inc.
Phone: 815-986-8384
Fax: 815-713-3200
Ask
about telephone bill analysis & auditing
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 Telecommunications/Data
Troubleshooting Services
Does your phone line have static or you are just not getting
a dial tone? Let 3L Communication troubleshoot
and repair the problem. It may be something as simple as the
replacement of a jack or it may require the running of new
Inside Wiring. Whatever the problem, our seasoned technicians
will find the solution and get you up and working in no time.
Because our repair assistance requires a fee, we work with
you to help determine the source of the problem, when ever
possible, to help you avoid unnecessary repair fees. Listed
below are a few things to do before you call our repair service.
7 Steps
to troubleshoot a faulty line:
Look for symptoms on your telephone set(s) like cracked
plastic housing or broken frayed cord.
If you have just one phone, unplug it and plug in a borrowed
phone. If the borrowed phone works, the problem is in the
phone set and not in the phone line.
If you have more than one phone, make sure each phone's
receiver is on the hook. If none of them are off the hook,
unplug every phone. Then plug each phone back into any wall
jack one at a time, check each phone for a dial tone as you
go. The telephone set that causes the line to go dead is the
one needing repair.
If your phone(s) appear to be working, take a working phone
to your telephone network interface box. This box is usually
located on the outside wall of your home or business. It is
located where the outside lines and your inside telephone
wiring connect, or "interface".
Open the network interface box and locate the "test jack"
inside. Remove the modular plug from the test jack and insert
the phone jack from your phone.
If the same problem occurs when you plug your phone into
the test jack, the problem is in your outside telephone lines.
If the problem disappears
when you use the test jack, the problem is in your inside
telephone wiring. Once this has been determined, call us at 815-986-8384
to set-up a service call.
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